Return Policy

We offer a return policy on products that are classified as following:

• Incorrect product - This is in case we shipped the wrong product(s)
  • In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately upon the incorrect product(s) being returned to us.

• Damaged product

   

  • In the event that the product(s) you have received is damaged on receipt you may be able to return it.

However:

• Nothing we ship is already damaged - the decision to replace a product that has apparently been damged due to rough mail handlng will be at our sole discretion - the customer may have to take up the issue with their local relevant postal body.

Refund Policy

Any paid orders unable to be fulfilled in good time by Evidencia will result in a full refund of the initial charge of the relevant item(s).

If you accidentally order the wrong product or change your mind, a refund/replacement will NOT be issued.  Please order carefully.